Cancellation & Refund Policy

    Last updated: February 2025

    1. Overview

    This Cancellation and Refund Policy applies to all services provided by Kiranovations Technology Pvt. Ltd. (operating as Crego). By using our Services, you agree to the terms of this policy.

    2. No Cancellation

    All sales and subscriptions for our digital lending platform services are final. Once a subscription is activated or a service is commenced, it cannot be cancelled. We encourage you to carefully evaluate our Services, including any available demos or trial periods, before making a purchase.

    3. No Refund

    All payments made for our Services are non-refundable. This includes, but is not limited to:

    • Subscription fees and platform access charges
    • Setup fees, onboarding fees, and implementation charges
    • API usage fees and transaction charges
    • Fees for third-party services or integrations facilitated through the platform
    • Custom development or configuration charges

    No refunds will be issued under any circumstances, including but not limited to early termination, dissatisfaction with the service, or failure to use the platform during the subscription period.

    4. Enterprise Clients

    For enterprise clients with custom service agreements, the cancellation and refund terms as specified in the respective agreement shall prevail over this general policy. Please refer to your service agreement or contact your account manager for specific terms.

    5. Modifications to This Policy

    The Company reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective upon posting on the website. We encourage you to review this policy periodically.

    6. Contact Us

    For any questions regarding this policy, please contact us at:

    Kiranovations Technology Pvt. Ltd.

    SCO 27, AIHP, Highway Side, Sector 32, Gurugram, Haryana 122001

    Email: hello@crego.ai

    Phone: +91 9871 713 175